Terms of Service

These Terms of Service govern your access to and use of EmmanuelReach AI (“the platform”), operated by Emmanuel Global Solutions SARL (“we”, “us”). By creating an account or using the platform you agree to these terms. If you do not agree, do not use the platform.

If you use the platform on behalf of an organization, you confirm you are authorised to bind that organization, and “you” means that organization.

• You must be at least 18 years old.
• You must provide accurate account information and keep it current.
• You are responsible for the security of your credentials and for all activity under your account. Notify us promptly of any unauthorised use.
• One person or organization may not maintain accounts created to evade limits, suspensions or billing.

You may not use the platform to:

• Send unsolicited bulk messages, or any message to a recipient who has not given the consent required by the law applying to them.
• Send content that is unlawful, fraudulent, deceptive, harassing, defamatory, hateful, or that infringes another party’s rights.
• Impersonate any person or organization, or misrepresent who is sending a message.
• Promote malware, phishing, illegal products or services, or circumvent any platform’s security or rate limits.
• Reverse engineer, resell or provide unauthorised access to the platform, or use it to build a competing service.
• Upload data you do not have the right to hold or to use for the purpose you are using it.

Messaging is the area where responsibility sits most clearly with you, and the obligations are not optional.

• You must have a lawful basis and, where required, documented consent for every recipient you contact through the platform.
• WhatsApp. You must comply with the WhatsApp Business Messaging Policy and WhatsApp Commerce Policy, use approved message templates where required, and honour opt-outs immediately.
• SMS. You must comply with the messaging rules of each recipient’s country, including sender identification and opt-out handling.
• Email. You must include a functioning unsubscribe mechanism and an accurate sender identity, and honour unsubscribes promptly.
• You must not upload purchased, scraped or rented contact lists.

Spam complaints, high bounce rates or policy violations may cause a third-party provider to suspend delivery for your account or for the platform. We may suspend your sending to protect the service and other customers.

You remain the controller of the contact data you upload. You are responsible for its accuracy, for the lawful basis on which you hold it, for responding to the rights requests of the people it describes, and for removing it when you no longer have a basis to keep it. We process it on your instructions, as described in our Privacy Policy.

Access to the platform is provided under the plan you select. Plans set the features available to you and the allowances included. Plan details and prices are shown at the point of purchase and may change; changes affecting an active subscription take effect at the start of the next billing period.

• AI credits meter the generation work you request — text, image and video generation, analysis and recommendations.
• Communication credits meter messages sent through email, SMS and WhatsApp channels.
• Credits are consumed when work is performed or a message is accepted for delivery. Credits consumed by a request that produced output you chose not to use are not refundable, since the underlying cost was incurred.
• Credits have no cash value, are not transferable between accounts, and expire in line with your plan.

Where you connect an advertising account, the budgets you set are spent with the advertising platform directly and are billed by that platform to the payment method held on your advertising account. They are separate from your EmmanuelReach subscription and credits.

You are responsible for the budgets you authorise and for monitoring spend. We do not guarantee any advertising outcome — reach, impressions, clicks, leads, conversions, revenue or return on spend. Advertising results depend on your market, offer, creative, budget and the third-party platform’s own delivery decisions.

The platform integrates with services operated by other companies, including Meta, Google, TikTok, WhatsApp, Brevo, HeyGen and AI model providers. Your use of those integrations is also governed by the terms and policies of the provider concerned, and you must comply with them:

• Meta Platform Terms, Developer Policies and Advertising Standards.
• Google APIs Terms of Service and Google Ads policies.
• TikTok for Business terms and advertising policies.
• WhatsApp Business Messaging and Commerce Policies.

Third-party services can change, restrict, deprecate or withdraw their APIs at any time, and can suspend an account for their own policy reasons. Where that happens, the affected feature may stop working through no fault of ours. We will make reasonable efforts to adapt, but we cannot guarantee continued availability of any third-party integration.

The platform produces content using artificial intelligence models. You are responsible for reviewing generated content before you publish, send or rely on it.

• AI output can be inaccurate, incomplete or unsuitable, and can resemble existing material. It is a draft, not a verified fact.
• You must ensure content you publish is accurate, lawful, non-infringing and compliant with the advertising rules of the channel you publish it on.
• Claims about health, finance, employment, credit or other regulated subjects are your responsibility to verify.

The platform, its software, design and documentation remain the property of Emmanuel Global Solutions SARL. These terms grant you a limited, non-exclusive, non-transferable right to use the platform while your subscription is active.

Content you upload remains yours. You grant us the limited licence needed to host, process and transmit it in order to provide the service. As between you and us, output generated for you through the platform is yours to use, subject to your compliance with these terms and with the terms of the underlying model provider.

Fees are charged in advance for the billing period you select, unless stated otherwise at purchase. You authorise us and our payment provider to charge the payment method you supply. If a payment fails, we may suspend access until it is resolved. You are responsible for any taxes applicable to your purchase.

Refunds are handled in accordance with our published refund policy and with the consumer protection law applicable to you, which is not displaced by these terms. Consumed credits and third-party advertising spend already committed are not refundable.

We may suspend or terminate access where you breach these terms, where your use threatens the security, stability or reputation of the service, where a third-party provider requires it, or where required by law. Where circumstances allow, we will give notice and an opportunity to correct the problem first.

You may stop using the platform and close your account at any time. On closure, your data is handled as described in our Privacy Policy and Data Deletion page.

The platform is provided on an “as available” basis. We work to keep it running reliably, but we do not warrant uninterrupted or error-free operation. Maintenance, third-party outages and incidents can interrupt service.

To the fullest extent permitted by law, the platform is provided without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost data, lost business opportunities, or advertising spend that did not produce the result you hoped for. Our total aggregate liability arising out of or relating to the platform is limited to the amount you paid us for the service in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

You agree to indemnify and hold us harmless against claims, losses and costs arising from your use of the platform in breach of these terms, from content you send or publish, and from your handling of the contact data you upload.

We may update these terms as the platform develops or the law requires. The date at the top records the latest revision. Where a change is material, we will give notice through the platform or by email before it takes effect. Continuing to use the platform after that point means you accept the revised terms.

EmmanuelReach AI is operated by Emmanuel Global Solutions SARL. For questions about these terms, contact cherufusche@gmail.com.